Help centre
Frequently asked questions
Answers to the questions we hear most from guests and owners.
We're a marketplace connecting caravan owners with holidaymakers. Owners list their static caravans, you browse and book securely online, and every payment is protected through our platform.
Yes. All payments are processed securely and held by the platform. Depending on the owner's policy, funds are released after check-in — so you're never paying an unknown person directly.
Owners pay a simple £99 per caravan per year to list on the platform. There are no hidden per-booking fees on the core plan — owners keep their booking income.
Every owner is identity- and ownership-verified by our admin team before their listing goes live. Look for the verified badge on each listing.
Many of our caravans are pet friendly — just use the 'Pet friendly' filter when you search to see them all.
Cancellation terms are set per listing and shown clearly at checkout. You'll accept the digital rental agreement before your booking is confirmed.